Welcome to Sooship's terms and conditions

2024-11-25

By using Sooship's services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully before accessing or using our platform.

1. User responsibilities

  • Provide accurate and up-to-date information during registration and transactions.
  • Use the platform only for lawful purposes and in compliance with these terms.
  • Keep your account credentials secure and notify us of any unauthorized access.

2. Services we offer

  • Product sourcing and purchasing from China.
  • Shipping and logistics to global destinations.
  • Customized ecommerce solutions, including dropshipping and print-on-demand.

3. Prohibited activities

  • Reselling our services without prior authorization.
  • Using the platform for fraudulent or illegal activities.
  • Interfering with the operation or security of the platform.

4. Payment and fees

  • All payments must be made through the methods specified on the platform.
  • Prices and fees are subject to change without prior notice.
  • You are responsible for any taxes or duties associated with your purchases.

5. Shipping and delivery

  • We strive to ensure timely delivery; however, delivery times may vary based on location and logistics.
  • Sooship is not responsible for delays caused by customs or unforeseen circumstances.
  • You are responsible for providing accurate shipping information.

6. Returns and refunds

  • Refunds are subject to approval and only applicable in specific cases, such as product defects or errors in service.
  • You must request a refund within 7 days of receiving the product.
  • Shipping costs for returns are generally non-refundable.

7. Intellectual property

All content on the platform, including logos, text, and media, is owned by Sooship. Unauthorized use, reproduction, or distribution is prohibited.

8. Limitations of liability

  • Sooship is not liable for damages arising from the use or inability to use the platform.
  • Our liability is limited to the value of the service or product in question.

9. Modifications and termination

We reserve the right to modify or terminate these terms or our services at any time without prior notice.

10. Dispute resolution

  • Any disputes will first be addressed through informal negotiation.
  • If unresolved, disputes will be settled in accordance with the laws of the jurisdiction where Sooship is registered.

11. Contact us

support@sooship.com

If you have any questions or concerns regarding these terms, please contact us.